For example, this morning I received a call from our gas company. The computerized drone said, "Please wait while I connect you to a customer representative." The message was repeated 3 times, then I was disconnected. So I pulled out my bill and attempted to pay it by phone. I kept getting booted out of the computerized system for various reasons. The 1st time was because apparently it's very sensitive and if there's noise around, then it boots you out. When booted out of the computerized system, I spoke to a REAL voice who told me of this glitch. She said, "Can you go hide in the bathroom and make the payment where it's quiet?" She then put me back into the computerized system. So I tried making the payment while sitting on the toilet, but was booted out of the system for an invalid SS#. The REAL voice changed the SS# on the account to mine and then rebooted me back to the computerized system. I spent approximately another 10 minutes trying to make the payment by phone, and yup, booted yet again! In frustration, I just hung up....
Yesterday we tried to buy the play set for the toddlers. We decided to drive to Wal-Marts to pick it up because delivery charge is $89.00. That's crazy! We had no problems finding the ticket to buy the play set. Unfortunately no one could tell us if they had any in stock. Customer service said the computer showed there was one in the warehouse & three on order. We told the clerk we would like to buy the one in the warehouse, but she wasn't sure what warehouse it was in. Apparently she didn't know who to call to ask, only had her data on the computer. In frustration, we asked to speak to a supervisor. She said, "everyone was sent home because of cut-backs, so they can rehire." Huh? After realizing she was making no sense, we took the ticket and went home. I need to call, but think I might E X P L O D E if I have to talk to another computer.